Terms and Conditions

Effective Date: December 31st, 2024
Last Updated: May 27th, 2025

1. Introduction

Pinnacley (“we,” “our,” or “us”) operates as a Limited Liability Company (LLC) registered in New York State. Our platform connects users with vetted service providers across various industries.

2. Acceptance of Terms

By accessing or using Pinnacley, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please refrain from using our services.

3. Eligibility

To use our services, you must be at least 18 years old and have the legal capacity to enter into a binding agreement. By using Pinnacley, you represent and warrant that you meet these requirements.

4. Business Listings and Vetting Process

4.1 Application and Approval

Businesses seeking to be listed on Pinnacley must undergo our vetting process, which includes:

• Verification of legal registration and active status
• Assessment of service quality and reputation
• Compliance with ethical standards and applicable laws

We reserve the right to approve or deny any listing application at our sole discretion.

4.2 Listing Maintenance

Approved businesses must maintain the standards set forth during the vetting process. Pinnacley reserves the right to remove or suspend listings that no longer meet our criteria or violate our terms.

4.3 Email Communications

By submitting your information or creating a profile on Pinnacley, you agree that we may contact you by email in connection with your use of the platform. This includes, but is not limited to:

Updates about your profile status or listing activity

Requests for additional information to complete or verify your profile

Opportunities to enhance your visibility through optional upgrades

Announcements related to new features, editorial spotlights, or relevant platform news

We respect your privacy and will not sell or share your email address with third parties for unrelated marketing purposes. You may opt out of non-essential or promotional emails at any time by clicking the unsubscribe link at the bottom of any message or by contacting support@pinnacley.com.

Transactional or account-related emails (such as password resets, profile approvals, or system notifications) are required to maintain your account and cannot be unsubscribed from while your profile is active.

5. User Conduct

Users agree to:

• Use Pinnacley solely for lawful purposes
• Provide accurate and complete information when interacting with our platform
• Refrain from engaging in any activity that could harm or disrupt our services

Prohibited actions include, but are not limited to:

• Submitting false or misleading information
• Attempting to interfere with the operation of the website
• Engaging in any form of harassment or abusive behavior

6. Fees and Refund Policy

6.1 Fees

Certain services or features on Pinnacley may require payment. All fees are clearly disclosed prior to any transaction.

6.2 Refund Policy

All fees paid to Pinnacley are non-refundable. This policy aligns with industry standards, as outlined by competitors such as Ideal Directories (idealdirectories.com). By making a payment, you acknowledge and accept this no-refund policy.

7. Termination and Suspension

Pinnacley reserves the right to terminate or suspend user accounts and business listings at our sole discretion, without prior notice, for reasons including, but not limited to:

• Violation of these Terms of Service
• Engaging in fraudulent or illegal activities
• Actions that may harm Pinnacley’s reputation or operations

In cases of severe violations, such as breaches of privacy, a permanent ban may be enforced.

8. Privacy and Data Collection

We collect and process personal information in accordance with our Privacy Policy. This includes data such as user emails, analytics, and tracking information. By using our services, you consent to such processing and agree to provide accurate information.

9. Dispute Resolution

9.1 Mandatory Arbitration

Any disputes arising out of or related to these Terms or your use of Pinnacley shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in New York State.

9.2 Waiver of Class Action Rights

You agree to waive the right to participate in any class-action lawsuit or class-wide arbitration against Pinnacley.

10. Limitation of Liability

To the fullest extent permitted by law, Pinnacley shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our services

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

12. Changes to Terms

Pinnacley reserves the right to modify these Terms of Service at any time. We will notify users of significant changes through our website or via email. Continued use of the services after such changes constitutes acceptance of the new terms.

13. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at:

Email: info@pinnacley.com